Where is my order?
You may visit USPS.com , and enter the tracking number that was emailed to you directly on the carrier’s website.
How do I return?
All sales are final! and cannot be refunded or exchanged. Sorry for any inconvenience this may cause.
Refund Policy
All sales are FINAL!! and cannot be refunded or exchanged. Sorry for any inconvenience this may cause.
Shipping Policy
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
I received my order, but my item is incorrect, defective, or missing. How do I return?
Be assured, we want to make every order amazing for our Kandid Kween Babes! Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact us at: [email protected] within 7 days of delivery. Please report your item as soon as possible for assessment.
What payment methods do you accept?
For online purchases, Kandid Kween Kollections accepts the following forms of payment: VISA, Mastercard, Discover, American Express, and PayPal.
How long is processing?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination. Depending on a number of factors, standard domestic and international orders may take up to 5-7 business days (excluding Saturdays, Sundays, and Holidays) to process. After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays. Due to Covid-19, we are experiencing longer processing and shipping times. Please be aware you will be contacted in this case and notified of estimate dates. Thank you for your patience and support!
Will my favorite item come back?
Good news! We get new items daily and often restock our most popular items. Simply visit the contact us page, and in the contact section submit your favorite item and mail. Once the item is restocked, you’ll be notified right away via email!
Are sale items final?
Sale items are final sale and cannot be refunded or exchanged. Sorry for any inconvenience this may cause.
All Skin Time items are Final Sale! They are handmade with all natural ingredients! Please carefully read all ingredients and DO NOT USE PRODUCTS if you are allergic to any ingredients listed! We are not responsible for any reactions you may experience. We are not doctors nor do we claim to be doctors. All information on products are known from research and experience.